Manchester Staff Ltd

Collections Advisor UK Staffing Group are currently looking for a motivated and empathetic Collections Advisor to join a busy Collections team for a leading and well-established finance business based in Birmingham. The Role You'll be the key point of contact for business customers who have fallen behind on their finance or lease agreements, working proactively to find solutions, recover arrears, and protect both the customer relationship and the business. This is a phone-based role in a fast-paced environment - ideal for someone who thrives under pressure, communicates with confidence, and can balance firmness with genuine customer care. Contacting customers by phone and in writing to discuss overdue accounts and agree appropriate repayment arrangements Managing a caseload of accounts at varying stages of arrears, prioritising effectively and updating records accurately Negotiating payment plans and settlements in line with company policy Identifying vulnerable...