Connells Group HQ

We have an exciting opportunity for a Telephone Account Manager to join our GEM Contact Centre based in Dunstable. This role plays a key part in supporting and nurturing relationships across our nationwide estate agency branch network. Focused on service, retention, and relationship management, this is an ideal opportunity for someone who enjoys owning accounts and being a trusted point of contact for multiple stakeholders. About the Role Reporting to the National Account Manager, you will manage a portfolio of approximately 100-250 estate agency branches. You will act as the primary contact for your accounts, ensuring excellent service delivery, consistent engagement, and strong working relationships with branches and head office alike. Key Responsibilities Account Management & Relationship Ownership Manage a portfolio of circa 100-250 estate agency branches across multiple regions Build and maintain strong, long-term relationships with Branch Managers, Area Managers, and...