Everywhen, part of the Ardonagh Group
Blackpool, UK
The purpose of the Broker Development role is to enhance broker and team performance through the delivery of structured process training, coaching, and continuous improvement. The role focuses on embedding consistent, compliant, and efficient ways of working by building strong capability across teams, ensuring processes are understood, applied correctly, and aligned to regulatory and customer outcome requirements. Through effective training and engagement, the role supports sustained performance, quality standards, and business growth. Role Responsibilities: Ensure teams fully understand and correctly apply end-to-end processes in day-to-day activities. Act as the subject-matter expert for agreed processes, supporting teams with queries and guidance. Support onboarding and induction of new team members through process training. Accountable for ensuring teams are integrated and fully competent in agreed end-to-end processes. Accountable for the successful rollout...
