BELMOND

The Head of CRM, Customer Engagement & Intelligence will lead Belmond’s global approach to customer engagement. The role owns the strategy and operational excellence for CRM, clienteling, recognition, personalisation and customer intelligence. The role will help Belmond better understand, recognise and grow the value of customers over time, while embedding a more customer-centric way of working across the organisation.  MAIN DUTIES AND RESPONSIBILITIES: CRM, Lifecycle Engagement and Journey Orchestration Evolve Belmond’s global CRM and lifecycle strategy to support the company’s business objectives. Drive Belmond’s customer data strategy from a business perspective, creating a single view of the customer and improving identity resolution in partnership with the data team. Design priority CRM journeys and campaigns using AI-driven clustering, segmentation, and automation, Improve how Belmond captures and uses customer data in CRM, focusing on data quality....

Shape reward across a global luxury brand Belmond is seeking an experienced Global Compensation and Benefits Manager to join our Human Resources team, based at our London Wogan House Global Office. Reporting to the Global Head of Reward and HRIS, this role will help shape and deliver Belmond’s reward strategy across an international business spanning Europe, South America, South Africa and Asia. You will play a key role in ensuring our compensation, benefits and recognition approach supports the attraction, retention and motivation of exceptional talent across our global teams. Working closely with HR and Finance, you will provide expert support across salary benchmarking, annual pay review activity, incentive schemes, benefits, job levelling, internal mobility and regulatory compliance. You will also oversee UK payroll activity for our UK entities, supervise the UK Payroll Manager and support the development of a Compensation and Benefits Analyst where applicable. This is an...

As a Shift Engineer at The Cadogan you will join our fantastic Maintenance team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include   Perform routine maintenance across all building systems, including HVAC, electrical, plumbing, and mechanical equipment.  Troubleshoot equipment malfunctions and carry out minor repairs and adjustments as needed.  Monitor and inspect building systems and equipment to ensure optimal performance, energy efficiency, and early identification of issues.  Respond promptly and professionally to guest maintenance requests, resolving issues to a high service standard.  Respond to emergencies and follow safety procedures to protect guests, staff, and property      About Us      Enchanting guests since 1887, The Cadogan a Belmond Hotel is located at the crossroads of London's desirable...

As a Marketing Executive at The Cadogan you will join our fantastic Marketing team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include    Assist the Director of Marketing & Communications in developing and implementing comprehensive marketing strategies to achieve the hotel's business objectives.  Support the team with social media reporting, community management and on-site shoot coordination  Maintain a shared calendar of all marketing, PR, and restaurant promotional activity across the hotel  Coordination of collateral design and creation between external designer and internal hotel team.   Work with the sales and B2B teams to keep toolkits up to date, championing Canva adoption and updates  Collaborate with the global web team to keep hotel and restaurant websites updated  Coordinate CRM deployments...

As the General Manager of The Britannic Explorer you will embrace and deliver the Vision of Belmond, be responsible for strategic planning, efficient operations and leadership, and strive towards Belmond’s brand strategy of being the number one luxury travel experience in the world. This is an exciting opportunity for a dynamic leader with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include   ·        Set ambitious goals for the business. ·        Contribute to short and long-term organisational planning and strategy and drive Company initiatives. ·        Develop business strategies, including new business opportunities. ·        Work towards ensuring high levels of Employee engagement, as well as positively contribute to the Employee engagement levels of the...

Belmond is pleased to advertise an exciting opportunity to join its Global Legal team as a Trainee Solicitor on a two-year fixed-term basis.   This is a hands-on role supporting our global luxury travel and hospitality business on a broad range of commercial legal, operational, regulatory and strategic matters. The role offers exposure to live legal work across the global business, including commercial contracts, supplier arrangements, sales and marketing activity, partnerships, consumer law matters, and trade mark and brand protection work, while also providing legal operations, legal technology, knowledge management and contract governance support to the Global Legal team.  We are looking for a proactive, intellectually curious and commercially minded trainee who wants to gain practical expertise working in a dynamic legal team operating at the heart of an exciting global business.   This position is intended to provide the necessary Qualifying Work Experience necessary to...

As a Reservations Agents at The Cadogan you will join our fantastic Reservations team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include   Handle incoming reservation inquiries via phone, email, and online booking platforms.  Process guest reservations accurately and efficiently, ensuring all details are recorded correctly.  Provide information about room rates, availability, hotel facilities, and services to potential guests.  Maintain accurate records of reservations, cancellations, and modifications using the hotel's reservation management system.  Collaborate with the front office, sales, and revenue management teams to ensure seamless service and guest satisfaction.    About Us      Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural...

As an Income Auditor at The Cadogan you will join our fantastic Finance team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include   Submit the revenue and statistics journals.  Review the audit pack.  Reconcile all group and house accounts, investigate and resolve any issues related. to accounting folios, post necessary adjustments for events and restaurant activity.  Review A/R (Accounts Receivable) accounts for discrepancies, review PMS/POS reports and void reports.  Post the cash entries accordingly.  Credit Card Reconciliation  Perform required month end duties.      About Us    Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience...

As a Commis Chef at Britannic Explorer, a Belmond Train, you are part of a team responsible for delivering an exceptional culinary experience for our guests. In this role, you will work under the guidance of the Sous Chef to execute fine dining dishes, ensuring that they are all prepared to the highest standards of quality and presentation. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.  Primary Responsibilities Include:  This is a seasonal role which runs from March to December in 2026.  Preparing, cooking and plating dishes according to established recipes and guidelines.  Maintaining the quality, flavour and consistency of all items coming from your station, ensuring that all dishes are visually appealing, seasoned correctly, and tasted and adjusted as needed.   Assisting with ordering and maintaining the inventory.  Adhering to food safety and sanitation guidelines, collaborating with other team members to keep...

As a Chef de Partie at The Cadogan you will join our fantastic Kitchen team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include   Maintain high hygiene and safety standards in the kitchen.   Supervise junior chefs, effectively taking charge of certain sections in the kitchen.   Closely working with the team to prepare and design an enticing menu.  Ensure all tools and workspaces are clean, tidy and functional.    About Us     Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.    The hotel’s 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with...

As a Commis Chef at The Cadogan you will join our fantastic Kitchen team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.  Primary Responsibilities Include    Assisting the Chef de Partie in meal preparation.  Monitoring portion control and quantities of preparation to minimise waste.  Prepare ingredients for the meal service.  Maintain a clean and safe work area, including handling knives and kitchen equipment safely.  Comply with nutrition and sanitation guidelines.     About Us      Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.    The hotel’s 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury,...

As a Sous Chef at The Cadogan you will join our fantastic Kitchen team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include   Maintain high hygiene and safety standards in the kitchen.   Supporting the Senior Sous Chef and other senior chefs in the daily operations of the kitchen.  Supervise junior chefs, effectively taking charge of certain sections in the kitchen.   Closely working with the team to prepare and design an enticing menu.  Ensure all tools and workspaces are clean, tidy and functional.    About Us      Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.  The hotel’s 54 rooms and suites artfully...

As a Bartender at The Cadogan you will join our fantastic bar team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include    Expertly mix drinks, including both alcoholic and non-alcoholic beverages, according to drink recipes and customer preferences.   Efficiently manage multiple customer orders, ensuring each customer gets the right drink without delay.  Be knowledge about all drinks, specials, and seasonal offerings, and promote these items to enhance the customer experience.     About Us      Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.  The hotel’s 54 rooms and suites artfully blend a rich historical legacy...

As a Chef de Partie at British Pullman, A Belmond Train, you are part of a team that creates and produces the highest quality cuisine. In this role, you will be responsible for preparing delicious dishes that exceed our guests’ expectations. Working under the guidance of the Sous Chef, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment. Primary Responsibilities Include: Preparing the mise en place required for a smooth kitchen operation and ensuring that the section is set prior to service. Ensuring adherence to all relevant health, safety and hygiene standards for the kitchen. Ensuring that the quality & quantity standards of preparation and presentation are adhered to. Preparing menus in collaboration with colleagues. Directing,...

As an Assistant Restaurant Manager at The Cadogan you will join our fantastic F&B team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include Support the Restaurant General Manager and Deputy General Manager in the day-to-day running of the restaurant and bar. Deliver exceptional guest service and lead the team by example. Supervise, coach and support the restaurant team to maintain high service standards. Assist with staff scheduling, reservations and smooth daily operations. Handle guest enquiries and resolve complaints professionally. Ensure accurate cash handling and completion of opening and closing procedures. Maintain high standards of cleanliness, presentation and compliance. Complete effective shift handovers. About Us Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of...

  As a Public Area Cleaner at The Cadogan you will join our fantastic housekeeping team who look after each other, our amazing property and our guests.    If you are looking to develop your skills and be part of the future of luxury, this is your moment.      Primary Responsibilities Include   Service all the interior and exterior public areas of the hotel   Recognise required standards of cleanliness to meet customer demands   Clean and service items of furniture and equipment   Be aware and comply with the COSHH requirements     About Us      Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.    The hotel’s 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with character, history, and a profound...

As a Housekeeping Porter at The Cadogan you will join our fantastic housekeeping team who look after each other, our amazing property and our guests.   If you are looking to develop your skills and be part of the future of luxury, this is your moment.    Primary Responsibilities Include   Restock housekeeping carts with clean linens, towels, toiletries and other supplies.  Be aware and comply with the COSHH requirements.  Clean and maintain assigned areas, including guest rooms, corridors, lobbies, public areas and back-of-house areas.  Collaborate with other members of the housekeeping team to ensure efficient and effective cleaning operations.     About Us     Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.    The hotel’s 54 rooms and suites artfully blend...

We are seeking a creative, highly organised and detail-oriented Merchandise Manager to join Belmond’s Creative team. This role will support the development of merchandise and branded products across Belmond’s global portfolio, helping build our property brands into distinctive, desirable brands in their own right. Working closely with divisions, properties, suppliers and production partners, the Merchandise Manager will deliver products that feel rooted in place while meeting a consistent Belmond standard of quality, creativity and design. The role combines creativity with product development and project management. From property-branded products and guest touchpoints to capsule collections created with leading voices in fashion and design. the successful candidate will help turn merchandise into a tactile extension of the Belmond brand. Requirements Product Development and Management Property-Branded Products: Develop clear guidelines, criteria and quality controls for...

As a Food & Beverage Steward at the British Pullman, a Belmond Train, you are part of a team responsible for providing an exceptional food and beverage service to all our guests. In this role, you will ensure that all areas are well maintained and provide outstanding customer service. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment. Primary Responsibilities Include: Preparation of the restaurant cars and its related areas to ensure a smooth-running operations. Responsible for the wellbeing and safety of your allocated car and passengers. Assist with depot, Victoria Lounge and departure point operations. Handle all guest interactions with the highest level of hospitality and professionalism. Ensure you have a full knowledge of onboard menus, boutique items and the areas in which the British Pullman operates. Acknowledge and handle any passenger requests; whether dietary, medical or special occasion requests....

Le Manoir aux Quat’Saisons is on the threshold of an extraordinary new chapter, and we would be delighted to invite you to be part of it. As you know, Le Manor is currently undergoing an extensive 18-month refurbishment. This transformation will reimagine every aspect of the guest experience, from beautifully redesigned bedrooms and enhanced landscaping to the introduction of exceptional wellness facilities and a renewed focus on immersive, world-class hospitality. Under the leadership of Niall, we are now beginning to look ahead and thoughtfully build the team who will bring this new vision to life across every part of the business. This is not simply a reopening, but the start of a new era for Le Manoir; one that will be richer, more dynamic and more ambitious than ever before. As part of this evolution, we are also proud to be working with Arnaud Donckele as our new Culinary Director, bringing a fresh perspective and an exciting creative energy to Le Manor’s renowned...