Hamilton Woods

Complaints Assistant Permanent 26,000 Kent Hamilton Woods Associates are currently recruiting for a Complaints Assistant to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas. Duties and Responsibilities of the Complaints Assistant: Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy Investigate and resolve low-risk Stage 1 complaints Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations Manage MP and Councillor enquiries, providing timely and professional responses Follow up on customer feedback and surveys, working with internal teams to resolve issues Identify trends in customer feedback and share insights to support service improvement Communicate with customers across phone, email and written...