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Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - 37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders, support development and training. Essential Requirements Experience managing a team in a customer service environment. Ability to produce MI to enhance performance through KPI's Ability to prioritize tasks and solve problems independently. Team player with a solution-focused approach. Desirable Experience working with vulnerable customers. Ability to analyse data and identify trends....