Big Red Recruitment Midlands Limited
Woodhouse Mill, Sheffield, UK
Lead and develop a nationwide IT field operations function, driving service quality, efficiency, and continuous improvement, within a growing technology services division. The IT Field Operations Manager will lead engineering teams, partners, logistics, and service desk capability to deliver efficient, high-quality, and compliant services across multiple workstreams. In this role, you will shape and optimise field engineering operations, ensuring the structure, skills, and capacity are aligned with current and future business demands. You'll build scalable frameworks, lead workforce planning, support continuous improvement, and introduce robust systems and processes that enable the organisation to meet evolving technology service requirements. You'll oversee both direct and indirect engineering teams, assessing workforce capability, geographical coverage, skill sets, and delivery efficiency. A key part of your work will involve reviewing internal and external resource...