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CCW

  • Birmingham, UK

About us

We are CCW — the independent voice for water consumers in England and Wales.

We have helped thousands of consumers resolve complaints against their water company, while providing free advice and support.

Why work for us?

We have a clear vision of what we aim to achieve on behalf of water consumers in England and Wales and are looking for talented people to help us achieve our mission.

If you want to make a difference to everyone who uses water, both now and in the future, then working at CCW could be for you.

Hear what our employees have to say about working at CCW.

Equality, Diversity and Inclusion

At CCW, we define our diversity as having people with a wide range of traits, backgrounds and experiences. Being inclusive means we all feel comfortable sharing our ideas and perspectives, because our differences are respected and valued. Every member of the organisation feels safe, accepted and appreciated with an equal opportunity to grow and succeed at work.
 
 

Our journey

We are committed to looking inwards and making changes in every aspect of our work, from our culture right through to our policies and procedures.

We want everyone to feel comfortable and valued at work, so we’re always looking for ways to make a positive impact on our culture and ways of working. We understand the value of recognising and celebrating our differences and skills, and we encourage our employees to develop their careers.

We understand that equality, diversity and inclusion is a journey. In order for us to be truly inclusive, we must continue to improve our culture, explore all our options, and review our work on a regular basis. To do this, we have split our work into three key areas:

  • Uniqueness and respect: Having an environment and community where everyone feels able to be themselves
  • Unity: Standing together embracing our commonality and diversity
  • Individual needs and flexibility: The flexibility of our organisation for everyone’s individual needs

Our pledge

Our diversity and inclusion group is driving change throughout CCW in order to make it a more diverse and inclusive place to work. We pledge to:

  • Embed Equality, Diversity and Inclusion in the heart of our culture
  • Celebrate and value all of our people and their differences
  • Strive to reflect the diverse community we serve
09 May, 2025
Permanent - Full-Time
Senior Consumer Panels Lead
£48,889 - £55,406 yearly
CCW Birmingham, UK
Senior Consumer Panels Lead CCW   is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We currently have an exciting opportunity for a Senior Consumer Panels Lead In July 2024, the Secretary of State said that ‘Consumers will gain new powers to hold water company bosses to account through powerful new customer panels’. This was further mentioned on 5 September when the Secretary of State said “For the first time in history, customers will have the power to summon board members and hold water executives to account.” The proposed consumer panels, one per company, will give   CCW   and other stakeholders, a ‘finger on...
09 May, 2025
Permanent - Full-Time
Consumer Panels Manager
£36,396 - £45,248 yearly
CCW Birmingham, UK
Consumer Panels Manager CCW   is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We currently have exciting opportunities for a Consumer Panels Manager (2 posts) In July 2024, the Secretary of State said that ‘Consumers will gain new powers to hold water company bosses to account through powerful new customer panels’. This was further mentioned on 5 September when the Secretary of State said “For the first time in history, customers will have the power to summon board members and hold water executives to account.” The proposed consumer panels, one per company, will give   CCW   and other stakeholders, a ‘finger on...