Intercontinental Exchange Holdings, Inc.
London, United Kingdom
Job Description:
Job Purpose ICE Data Services is looking for a dynamic Client Support Specialist to join our team. The position is an integral part of our support team focused on our Pricing & Analytics product suite. The Support Specialist will work closely with Sales, Product Management and Development groups within ICE Data Services. The ideal candidate will have a mix of strong client facing experience and technical skills. Responsibilities Consistently address and respond to all client inquiries professionally and with timely follow-up. Identifying data quality issues, recommending procedural and technical changes to improve productivity and data quality for ICE Data Services. Build and maintain relationships with various points of contacts ranging from exchanges to internal product groups for the purpose of communicating and resolving related inquiries. Detect and report client and internal trends while following through to ensure trend information is...
