Search Consultancy Ltd
Stirling, UK
Customer Relationship Agent (Remote Working) Location: Remote (Applicants must be based within the Dundee, Dunfermline, Edinburgh, Stirling or Glasgow catchment areas) Hours: Monday to Friday, 9:00am - 5:00pm Pay Rate: 13.79 per hour This position is initally a 6 month temp role with the potential for permanency as well as extension to contract. About the Role We're looking for a detail-oriented and customer-focused Customer Relationship Agent to join a busy team supporting customers through a variety of enquiries and case resolutions. This is a fully remote position, offering the opportunity to work from home while delivering an exceptional customer experience. You will manage customer cases from start to finish, conduct investigations, calculate refunds and compensation where appropriate, and communicate with customers through letters, emails and social media channels. Please note: Due to business requirements, applications will only be considered from...
