Job Title: Change Lead Location: Northampton/Glasgow (Hybrid - 2 days a week in the office on Mondays and Wednesdays) Duration: 6 months Overall purpose of the role The AVP Change Lead plays a crucial role in a major greenfield initiative focused on establishing and securing an Electronic Money Institution (EMI) license to facilitate a business divestment. Operating within a fast-paced and highly ambiguous environment, this role focuses on designing and implementing a digital-first customer service experience that replaces traditional telephone and email models. Responsibilities include translating high-level strategic goals into actionable change plans, managing customer impact, and ensuring full operational readiness. Key skills Customer Experience (CX) Expertise: Deep domain expertise in implementing digital or AI-led customer interactions, CRMs (like Salesforce), or complaints handling systems. Experience does not have to be strictly in financial...

Risk Assessment Senior Associate Location: Northampton Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week (Hybrid) PAYE Only Are you looking for an exciting new opportunity? Barclays are looking for Risk Assessment Senior Associate's and take a leading role in investigating high-risk clients and complex cases. You will analyse intelligence to determine what triggered a review, identify potential non-compliance, fraud, or misconduct, and recommend actions that protect both the bank and its clients. Your role will include responsibilities such as reviewing court orders, advising on transaction monitoring, and escalating key issues to senior teams. This is a dynamic opportunity for a detail-oriented professional who is passionate about upholding the highest standards of ethics, accountability, and financial integrity. This role will be on a temporary basis and should you demonstrate the required skills this may...