Select Engineering
Gaydon, Warwick CV35, UK
This role is responsible for leading the global strategy, delivery and continuous improvement of Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels. Define future-state Conversational Channel capabilities, including generative and agentic AI use cases. Delivery & Execution: Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences. Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand...
