Gi Group
Felbridge, UK
Customer Service Representative East Grinstead, RH19 (Hybrid) Contract: Permanent Salary: 26,460- 29,244 per annum Monday-Friday (8am-5pm or 9am-6pm) Driving Licence Required We're recruiting a Customer Service Representative (Logistics) to join a growing third-party fulfilment and delivery business. You'll be the key day-to-day contact for a portfolio of clients, ensuring queries are handled professionally, issues are resolved quickly, and service levels are consistently met. This is not transport planning or route scheduling. It's a customer-first coordination role, supporting and working closely with clients and internal teams to deliver a smooth experience end-to-end. Customer Service Representative Responsibilities: Acting as the first point of contact for client enquiries via phone and email Managing day-to-day queries and problems, keeping clients updated with clear timelines and outcomes Using CRM/ticketing systems to log, track and progress requests...
