Light & Wonder
Chadderton, United Kingdom
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary We are looking for an experienced Service Desk Team Lead to come and join the team at our Chadderton site. The working pattern is Mon – Fri – 35 hours with some flexibility to work weekends where required. As Service Desk Team Lead you will be responsible for overseeing the activities of the service desk team to ensure excellent customer service and support is provided. This role involves managing team performance, providing technical support, and collaborating with other departments to enhance customer experience. Key Responsibilities Supervising the helpdesk team to ensure they deliver excellent customer service and support Providing specific guidance to team members to meet customer needs Creating and...