arriva
City Centre, Birmingham, UK
Do you thrive in fast-paced environments, love helping people, and have a flair for social media? CrossCountry is looking for a Customer Communications Specialist to join our dynamic control centre team. This is your chance to be at the heart of our operations, keeping passengers informed and engaged—especially during times of disruption. You’ll be the voice of CrossCountry on social media and play a crucial role in delivering clear, timely, and accurate information to our customers. What you’ll do Manage CrossCountry’s social media channels in real time—tweeting, posting, engaging, and growing our online community. Provide clear and concise updates to customers during disruption, ensuring our messaging is customer-focused and helpful. Work with our control centre and other internal teams to gather key information and relay it effectively. Monitor external communication channels and ensure CrossCountry information is accurate across all platforms. Help...