Service Delivery Manager / IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk & Support Manager   SALARY : £45,000 – £55,000 per annum (depending on experience) LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30   JOB OVERVIEW This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on...

Service Desk Manager Derbyshire Hybrid - 3 days onsite We're recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally. You will lead a team of seven across the Service Desk, taking ownership of day-to-day service performance while helping shape how the function develops as the business continues to grow. This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define best practice, processes and service standards across the function. The role You'll lead a mixed-capability team, creating a high performing, customer focused environment while developing the technical capability of the team. You'll oversee Service Desk operations, ensuring incidents and requests are appropriately prioritised and resolved in line with agreed SLAs, while...

J OB TITLE: Service Desk Manager LOCATIONS: London SE10 SHIFT PATTERN: Monday to Friday, 9am to 5pm SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE The Service Desk Manager is responsible for leading and developing the Technical Services Service Desk, ensuring the consistent delivery of high-quality customer service, operational coordination and contract support across multiple clients and business units.  The role is accountable for creating a professional, customer-focused service operation that acts as the central point of coordination for reactive maintenance, planned maintenance, customer communications, engineer scheduling and service performance.  Working closely with Operational Managers, Account Managers and customers, the Service Desk Manager will drive service excellence, improve...

Customer Service Manager Chelmsford, Essex 40,000 - 45,000 per annum 40 hours per week (Flexible) An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience. What you will be doing: Overseeing and coordinating day to day service operations Managing a team of 5 customer service advisors Managing workloads, schedules, and performance to maximise efficiency Conducting reviews, and regular one to one meetings Providing coaching and training where needed Dealing with escalated requests and complaints Acting as a key link between teams to ensure seamless communication...

IT Support Engineer / Service Desk Analyst Join a customer-focused IT support team delivering remote and on-site technical support across Microsoft 365, end-user devices and service desk requests. This opportunity suits someone with customer-facing IT support experience, strong troubleshooting skills and a full driving licence. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer   SALARY: £27,000 - £33,000 per annum + Benefits       LOCATION: Carlisle, Cumbria, North West England JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday   JOB OVERVIEW This is an excellent opportunity to build on practical support experience in a varied client-facing environment,...

Service Desk Team Leader Lead a busy IT support function where ticket flow, client communication and team performance matter. This role suits someone with service desk leadership or dispatch experience, strong IT support knowledge and Freshservice proficiency. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk Manager, Service Desk Manager, Helpdesk Team Leader, IT Support Team Leader, Technical Support Team Leader, Service Desk Lead, Helpdesk Manager, Support Desk Team Leader Benefits include private healthcare after probation, a pension from day one, 40% off gym membership and a birthday day off. SALARY: £45,000 to £50,000 per annum (depending on experience) + Benefits LOCATION: Hybrid / 3 days in the City of London office (Faringdon / Chancery Lane EC1N) and 2 days working from home JOB TYPE: Full-Time, Permanent   JOB OVERVIEW This is an excellent...

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

Pathway's Business Development Manager plays a key role in our small core team, working with staff across the organisation to develop our offers to NHS partners and building and managing relationships with external funders and partners from the statutory, charity and corporate sectors. Reporting to the Chief Executive the postholder plays a leading role in developing strategies to increase our impact, diversify our revenue streams and support the spread and replication of evidence-based models of care and service improvements, emerging from Pathway's own work and our wide inclusion health networks. The main tasks are: 1. Business Development & Lead Generation Research and identify opportunities to spread Pathway's models of improved care, including new routes to NHS commissioners, budget holders, and innovative funding mechanisms. With senior support, identify target contacts and generate leads to develop and diversify Pathway's revenue streams and carry out planning to...

Lead Client Delivery in a Respected Analytical Laboratory Purpose and Scope of the Role Tetra Tech is looking for a Project Coordination Manager to join our highly respected laboratory team in Bedford. This permanent, full-time role sits within the laboratory management team and is central to ensuring client projects are delivered accurately, efficiently and in line with agreed requirements. Working from purpose-built laboratory facilities with a strong reputation across water, utilities, agrochemicals, defence, food, feed and forage crop analysis, you will manage the overall customer experience and lead a team of Project Coordinators. You will oversee contract delivery, client communication, subcontracted work, reporting, invoicing processes, courier coordination and internal communication with laboratory teams. Your Impact in this Position In the short term, you will provide structure, consistency and clear leadership to the sample and project...

Are you a recruiter who is looking to change industries? Have you worked in a fast paced environment eg a temps type desk and have spoken with senior level clients? A growing and highly respected technical consultancy operating within the property and construction sector is seeking an ambitious Account Manager to join its team. Established only a few years ago, the business has quickly built an outstanding reputation nationwide, working across sectors including education, healthcare, defence and fire remediation. Due to continued growth, they are launching an exciting new division and are looking for someone to play a pivotal role in shaping its future. This is a unique opportunity for an experienced recruiter, technical sales professional or business development specialist looking to take ownership of a developing service line and progress into a management position. The Role Initially a hands-on role, you will be responsible for developing relationships with clients and...

Service Delivery Manager Contract Length: 6 Months Kent (2 days per week onsite) Excellent day rate offered! Umbrella engagement Our client is seeking an experienced Service Delivery Manager to join their Technology function on an initial 6-month contract. This is a stakeholder-facing role focused on ensuring the successful delivery of IT services to business users, driving service improvements, managing operational performance, and acting as a key escalation point across technology services. The successful candidate will be responsible for maintaining strong customer relationships, ensuring service levels are achieved, providing meaningful service reporting, and working closely with technical teams, suppliers, and business stakeholders to drive continual service improvement. Key Responsibilities Own end-to-end IT service delivery for designated business areas. Act as the primary escalation point for service-related issues, incidents and service...

Job Title: Contracts Manager Location: Bristol Salary: Up to £75,000 DOE Job Summary: Fusion People are seeking an experienced and proactive Contracts Manager to oversee the delivery of maintenance and facilities management services across a dedicated client portfolio. The successful candidate will be responsible for managing reactive, quoted, and planned works, ensuring exceptional service delivery while maintaining profitability, compliance, and client satisfaction. As the primary point of contact for your assigned client, you will build strong working relationships, coordinate labour and subcontractors, conduct site surveys, prepare quotations, and ensure all contractual obligations and service level agreements (SLAs) are consistently achieved. Key Responsibilities - Coordinate labour, subcontractors, and material procurement for reactive, quoted, and planned maintenance works - Act as the day-to-day liaison between clients, the help desk team, and operational...

Role Overview: Job Title: Application Support Analyst Reports to: Head of IT Based: Hybrid, 3 days a week in our Burntwood head office Contract: Full time, Permanent   About Busy Bees Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest globally, with over 1000 centres and growing. Since 1983, we’ve built a reputation for our award-winning culture and excellence in early years care and education.   About the role As an Application Support Analyst, you’ll play a key role in the day-to-day support and maintenance of Busy Bees business-critical applications. Working closely with the Application Manager and wider Support Team, you’ll provide 1st and 2nd line application support , investigate and resolve incidents and requests, and work with internal teams and third-party suppliers to deliver excellent service within agreed SLAs.   A key part of the role will also be managing user access...

Job title: Service Desk Analyst (Incident Manager) Location: Nottingham Salary: £27,000 per annum Shift pattern: 4 days on, 4 days off, working 07 00 Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people? As an Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes...

Principal Recruitment Consultant London (EC1Y 1AA) Up to £40,000 + £5,000 Car Allowance Uncapped Commission Agile Working Build Your Future in Transportation Are you an experienced 360 Principal Recruitment Consultant looking for greater earning potential, genuine autonomy and the opportunity to build a specialist desk within a resilient, investment-driven market? The railway, bus and Transportation sector is undergoing continued investment, with operators and contractors focused on improving infrastructure, rolling stock, fleet modernisation, passenger experience and operational performance. This creates sustained demand for specialist talent across engineering, rolling stock, station management, customer service, facilities management and passenger services & presentation operations. We re expanding our presence within this market and are looking for a recruiter who wants to build long-term client relationships, work on high-value roles and develop a...

IT Technician -Schools Salary: £27,274 to £29,070 per annum, dependent on relevant experience Hours: 37 hours per week, all year round Contract: Permanent Start date: As soon as possible Closing date: Friday 16 October 2026 at 12 noon Are you a practical and customer-focused IT Technician who enjoys solving technical problems and supporting users with different levels of IT confidence? St Bede s and St Joseph s Catholic College is looking for an IT Technician to provide responsive day-to-day IT and audio-visual support across its two College sites and the feeder primary schools it supports. This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control. The role Reporting to the IT Services Delivery Manager, you will provide approachable and effective technical support to staff and students. Your responsibilities...

Morgan Hunt currently requires a Maintenance Facilities Operative for FE College - East London Pay Rate: £18ph to £20ph PAYE Hours: 35 hrs 8am to 16:00pm Mon to Fri Location: East London Duration 3 months on going contract Must have Enhanced Children DBS Certificate on update service or Happy to apply for DBS Certificate Purpose of the Role To support the Facilities Manager in keeping the premises safe, clean and presentable. Undertake basic maintenance tasks, including basic plumbing, electrical, painting & decorating and carpentry tasks. Complete cross-campus deliveries. Education & Qualifications GCSEs (or equivalent) in English and Maths. Basic literacy, numeracy, and IT skills. Willingness to undertake role-related training, including health & safety, safeguarding, and facilities procedures. Relevant facilities, caretaking, or health & safety training. Experience Experience working in a facilities, estates, caretaking,...

IT Technician -Schools Salary: £27,274 to £29,070 per annum, dependent on relevant experience Hours: 37 hours per week, all year round Contract: Permanent Start date: As soon as possible Closing date: Friday 16 October 2026 at 12 noon Are you a practical and customer-focused IT Technician who enjoys solving technical problems and supporting users with different levels of IT confidence? St Bede's and St Joseph's Catholic College is looking for an IT Technician to provide responsive day-to-day IT and audio-visual support across its two College sites and the feeder primary schools it supports. This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control. The role Reporting to the IT Services Delivery Manager, you will provide approachable and effective technical support to staff and students. Your...

LOCATION: The Forge SHIFT PATTERN: 5 days over 7, 40 hours per week PAY RATE: £13.09 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  recruitment@abm.com . We're here to help! Job Purpose:  The Customer Service Officer is responsible for providing a welcoming, professional and high-quality customer service experience to all visitors, retailers and stakeholders within the shopping centre.  The role acts as a key point of contact for customers, assisting with enquiries, providing information about the centre and its facilities, supporting centre promotions and events, and helping to ensure that visitors have a positive and enjoyable...

LOCATION: Princes Square, Glasgow SHIFT PATTERN: Monday to Sunday, Zero hours per week PAY RATE: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  recruitment@abm.com . We're here to help! ROLE OVERVIEW AND PURPOSE Your duties will involve cleaning of communal and staff areas of shopping centre and includes hoovering, mopping, desk wiping, office and welfare facilities and toilet cleaning. You will empty waste and top up consumables. You must have good attention to detail and high standards of cleaning. You will be responsible for disinfecting areas as per specification. KEY RESPONSIBILITIES Dusting, wiping, and disinfecting desks and all surfaces • Cleaning customer toilets • Scrubber drying, vacuuming and mopping floors • Disinfecting all high touch points • Detail work i.e. skirtings, sills, fixtures etc • Following group and company policies...