Capita
Manchester, UK
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Service Administrator Job Description: Salary: £22,542 Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm. Location: Office is based on Oxford Road Manchester City Centre. Hybrid working contract. Please note role will be fully office based for 6 months before we can offer any homeworking days. Our Operations Team requires an additional administrator to work within our Life and Pension division. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and email. You will be required to be flexible to work across all back-office teams if support is required. Full...