We are now recruiting for a Customer Service Team Leader to join our Enquiry Centre team based in Stafford! This is hybrid, full-time role working 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturday between 9am and 5pm.' You will be expected to be in the office during training periods, plus every Thursday. This is a non-sales environment, taking inbound service calls. Salary: £30,198 Job title: Customer Service Team leader Job Description: What you'll be doing: Coaching and developing a team of approximately 15 customer service advisers to deliver excellent customer service Working with team members to meet customer needs in a responsive and efficient manner, managing escalated problems and performing root cause analysis of any trends identified to improve the customer experience. Drives employee engagement Ensures all KPIs are met Hiring, training, assigning, directing, and evaluating staff. What were looking...

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are currently working with our client, Royal London, who are seeking a number of Customer Service Consultants on 6 Month Contract, with potential extension or permanent opportunity. Please note this will be Monday - Friday, 37.5 hours per week, shifts between 8am - 6pm. This role is based in Royal London's Alderley Park Location (Macclesfield) working fully onsite initially. Our Alderley Park office is situated in 400 acres of natural parkland, based 2.2 miles south of Alderley Edge and 6.5 miles from Macclesfield in our newly refurbished site. We offer a free shuttle service to and from the office from...

Capita is seeking Customer Service Advisors (6 roles available) to be part of our vibrant team, on a key Financial Services contract based in Manchester. You will be responsible for assisting customers with queries and administration of their life and pensions account, with most contact being inbound telephone based. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers. Our Flexible Advisors work in small teams receiving full training as well as ongoing support and development. The roles will be initially on a full time, 12-month fixed term contract basis, working 37.5 hours per week covering shifts between 8am to 6pm (8-4, 9-5, and 10-6 on rotation). We would expect new team members to be office based full time for the first 4-6 months during...

Customer Service Officer Bolton 9 month initial FTC Full-time £Competitive + benefits + full training Are you passionate about delivering brilliant customer service? Looking for a role where you’ll be supported, trained and given opportunities to grow? We’re hiring Customer Service Representatives to join our friendly, collaborative team in Bolton. Whether you’re just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values. We offer flexible working patterns, full training, and a great team environment — plus the opportunity to learn about the fast-moving world of financial technology. What you’ll be doing: As a key point of contact for our customers, you’ll be helping people understand their financial products and navigate our online platforms with ease. You’ll deliver exceptional service via telephone channels, always with professionalism and...

Head of Sales & Customer Service - B2C A strategic leader driving growth and excellence across our Sales, Account Management, and Customer Service teams. We're looking for a commercially astute, people-focused leader to shape and deliver our customer-facing strategy across UK and international markets. You'll lead a high-performing team, champion customer experience, and play a pivotal role in scaling our business. This is a hands-on leadership role for someone who thrives on both strategic thinking and operational delivery. You'll set the tone for outstanding customer interactions, inspire your team, and drive performance through data, coaching, and collaboration. What You'll Be Doing Lead & Inspire: Manage and develop a team, including two-line managers, across Sales, Account Management, and Customer Service. Strategic Delivery: Design and execute a customer-facing strategy that aligns with business goals and elevates customer experience. Performance...

Quality Assurance Policy And Procedures Officer Location: Stoke on Trent, ST4 1RN Start Date: ASAP Contract Duration: 2+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 26.21 per hour Job Ref: (phone number removed) Job Responsibilities Conduct case file audits in Children's Services to assess social work quality. Support the strategic manager in implementing the audit framework. Review and update policies and procedures as needed. Audit litigation cases to understand liabilities. Contribute to team policy development, including the Case File Audit Framework. Develop auditing tools and questionnaires for specific services. Analyze audit findings and report strengths and weaknesses. Collaborate with partners for audit preparations. Provide training on audit processes to managers. Review audit action plans for service improvement. Ensure compliance with health and safety...

Multi-Skilled Drainage Engineer Join a Growing and Professional Team Job Type: Full-time Permanent Monday to Friday, with weekend rota availability Why Join? Due to continued business growth, our client is seeking an experienced and motivated Multi-Skilled Drainage Engineer to join their dynamic team. They are committed to delivering exceptional service to both residential and commercial customers across the region. What s on Offer: Competitive salary with achievable on-target earnings Company van, uniform, and all necessary tools provided Ongoing training and professional development Enrolment into a workplace pension scheme (post-qualifying period) Generous paid holiday allowance A supportive and collaborative working environment Key Responsibilities: Delivering a full range of drainage services, including reactive unblocks, planned maintenance, and servicing Conducting CCTV drain surveys and reporting findings Performing drain...

Warehouse Systems Specialist Location : Stafford Salary : Competitive Contract Type : Full-time, Permanent S hift Pattern : Regular shifts, outside usual office hours, including nights, early mornings, and weekends to support a 24/7 operation About the Role We are seeking a Warehouse Systems Specialist to join our team at the Stafford site. This is a critical role in ensuring the smooth operation and optimisation of our warehouse execution systems, enabling seamless communication between the Warehouse Management System (WMS), Warehouse Control System (WCS), and automated equipment. You will act as the first point of contact for WMS and WES-related issues, working closely with internal teams, system suppliers, and stakeholders to resolve incidents, identify improvements, and support ongoing system enhancements. Key Responsibilities Monitor, maintain, and troubleshoot WES, WMS, and WCS systems and message flows Diagnose and resolve technical issues across GTP, Ship...

Join the Arriva TrainCare Team as a Heavy Maintenance Delivery Manager Organisation - Arriva TrainCare (ATC) Location – Crewe Contract – Permanent   Working Hours – 37.5 hours per week Salary - £67,000 About Us: At Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough. Arriva TrainCare is part of Arriva, you’ll be part of a professional team with these core behaviours at heart; •    We care passionately •    We do the right thing •    We make the difference Benefits include 25 days annual leave plus standard UK bank holidays, pension, life and healthcare cover, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.  The Role: You will be responsible for managing an effective, high...

The Support Engineer will provide advanced technical support for technology used within and education setting including servers and wired and wireless networking systems. Job title: Support Engineer Job Description: The Support Engineer will provide advanced technical support for technology used within and education setting including servers and wired and wireless networking systems. The role requires experience with leading ICT brands (such as HP/Aruba, Ubiquiti, Cisco, Windows Server, Apple iOS and Chrome), a strong customer service ethos, and the ability to work collaboratively within a team and independently. Key Responsibilities Provide support for network infrastructure, including troubleshooting and resolving incidents related to both wired and wireless networks. Install, configure, and maintain network equipment (broadband equipment, switches, routers, wireless access points). Triage and diagnose complex networking issues, escalating to senior...

We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service. Job title: Onsite IT Technician Term Time Job Description: Onsite IT Technician Term Time £20,621.93 Stafford Based We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service. This role comes with training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to...

Opportunity: Account Manager Location: Tamworth Why Greencore? We're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 13,300 talented colleagues across 16 manufacturing sites and 17 distribution depots throughout the UK. Together, we bring delicious food to life, from sandwiches, and sushi to cooking sauces, pickles, and ready meals. In FY25, our shared passion helped us achieve revenues of 1.95bn. Our extensive direct-to-store (DTS) network, with 17 depots nationwide, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring our customers enjoy the very best, whenever and wherever they shop. What You'll Be Doing: As an Account Manager you will be responsible for nurturing and developing the trading partnership between Greencore and Poundland to deliver sustained profitable...

Adecco are pleased to be recruiting for a Custody Cleaner in Middlewich working for the Cheshire Police Force. Are you looking for a fulfilling role in public service? Do you have a knack for cleaning and a desire to maintain a safe and welcoming environment? If so, we have the perfect opportunity for you! Role Title: Cleaner Location: Middlewich Contract Type: Temporary Hourly Rate: 13.44 per hour Working Pattern: Part Time 18 hours per week 6.30am to 10.30am on a rolling rota covering 7 days per week What You'll Do: As a Custody Cleaner, you will play a crucial role in ensuring our facilities are clean and well-maintained. Your responsibilities will include: Cleaning all designated areas to the highest standards as per our cleaning performance indicators. utilising equipment and cleaning machines effectively to maintain a pristine environment. Safely using approved cleaning materials and chemicals for various tasks. Working both independently and as part of a...

Entry Level Apprenticeship | Accounts Assistant Apprentice An excellent opportunity for someone looking to start a career in finance, developing skills in bookkeeping, invoicing, data entry and CRM systems while working towards AAT Level 2. NO EXPERIENCE REQUIRED – FULL APPRENTICESHIP TRAINING PROVIDED This is an ideal position for someone looking to start their career in accountancy / finance or for those looking for a career change.   SALARY: £7.55 per Hour + Benefits including Full Training LOCATION: Macclesfield, Cheshire, North West England JOB TYPE: Full-Time, Apprenticeship 15 Month Fixed Term Contract (Potential to go permanent)   PLEASE NOTE: You MUST be interested in achieving AAT level 2 qualification   APPRENTICESHIP TRAINING Level 2 AAT – up to 15 months 20% off the job learning within the workplace with Macclesfield College   JOB OVERVIEW We have a...

Vehicle Technician Winsford £35,000 per annum + Overtime available + Monday to Friday DAYS Are you an experienced engineer who enjoys working with your customers to solve engineering problems? Do you have the engineering and commercial know-how to effectively represent a global leading brand? If so, you should continue reading The Company You will be joining an organisation synonymous with engineering excellence, developing leading power generation technology solutions for customers in the marine, construction, agricultural, rail and defence sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value services in client facing roles. The Ideal Candidate You will be experienced in both the...

Diesel Depot Engineer Winsford £35,000 per annum + Overtime available + Monday to Friday DAYS Are you an experienced engineer who enjoys working with your customers to solve engineering problems? Do you have the engineering and commercial know-how to effectively represent a global leading brand? If so, you should continue reading The Company You will be joining an organisation synonymous with engineering excellence, developing leading power generation technology solutions for customers in the marine, construction, agricultural, rail and defence sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value services in client facing roles. The Ideal Candidate You will be experienced in both the...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist in the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer...

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Facilities Administrator to join our growing Facilities team. The successful candidate will oversee Reception operations at the Alderley Park, Macclesfield office. They will welcome clients, coordinate meeting room usage, arrange hospitality services, and provide administrative support across all Facilities-related activities, queries, and requests for UK offices as needed. Day to Day You'll Be: Greet all visitors and guests, ensure they are admitted in line with TU policies and procedures To be a 'go to' contact for all associates and visitors...

About the role Sytner Land Rover Knutsford is looking for a punctual and enthusiastic Parts Driver to join our fantastic team! As a Parts Driver, you should share your passion for our brand every day and immerse customers in the world of Land Rover. You will be responsible for the delivery of vehicle parts to our Trade customers , providing a friendly and attentive service at all times. You will be also be responsible for the collection of payment and stock whilst in your care whilst providing a warm and professional service at all times. You will ensure that we provide our customers with the highest possible levels of customer service; take the time to build a genuine rapport with them to ensure excellent service from Land Rover is achieved even if they're not visiting our showroom. This is a full-time role which can typically include a one in 4 Saturday morning to ensure we provide our customers with the highest possible levels of service. About You Ideally, you...

IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability, and high performance. Mentor team members through structured coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely...