arriva
Leeds, UK
Customer Service Manager – Leeds, 12-Month FTC Location: Leeds Closing Date: 2nd December 2025. Join CrossCountry Trains and play a leading role in delivering outstanding service to thousands of customers every day. We’re looking for an experienced and passionate Customer Service Manager, 12-Month FTC to lead our teams across Leeds and the surrounding areas. As Customer Service Manager, you’ll inspire and guide a diverse group of customer-facing colleagues — including Train Managers, catering, revenue protection, and cleaning teams — to deliver safe, efficient, and high-quality service. This is a safety-critical role , requiring strong leadership, excellent communication, and a deep commitment to customer care and operational excellence. What you’ll be doing Leading your teams Provide clear leadership and direction to all Customer Service Teams, ensuring delivery of business objectives in line with legislation, industry standards, and company...