Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - 37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders, support development and training. Essential Requirements Experience managing a team in a customer service environment. Ability to produce MI to enhance performance through KPI's Ability to prioritize tasks and solve problems independently. Team player with a solution-focused approach. Desirable Experience working with vulnerable customers. Ability to analyse data and identify trends....

Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - 37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders, support development and training. Essential Requirements Experience managing a team in a customer service environment. Ability to produce MI to enhance performance through KPI's Ability to prioritize tasks and solve problems independently. Team player with a solution-focused approach. Desirable Experience working with vulnerable customers. Ability to analyse data and identify trends....

French Speaking Customer Service Advisor 25,300 Monday - Friday between 8am - 6pm Full time Edinburgh Are you a talented customer service advisor looking for a new opportunity? This global client is a market leader, we offer an opportunity to springboard your career. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Taking inbound calls from customers who require support and guidance. Providing 5 service to customers at all times. Maintain company standards for a globally recognised brand. Solve customer problems and help resolve issues. Provide advice and guidance to customers. Excellent multitasking skills within their work space as well as...

French Speaking Customer Service Advisor 25,300 Monday - Friday between 8am - 6pm Full time Edinburgh Are you a talented customer service advisor looking for a new opportunity? This global client is a market leader, we offer an opportunity to springboard your career. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Taking inbound calls from customers who require support and guidance. Providing 5 service to customers at all times. Maintain company standards for a globally recognised brand. Solve customer problems and help resolve issues. Provide advice and guidance to customers. Excellent multitasking skills within their work space as well as...

JOB TITLE: Security Customer Service Officer REPORTING TO: Operations Manager LOCATION: Gyle Shopping Centre, Edinburgh HOURS: 42 hours per week, 4 on 4 off PAY RATE: £13.54 PER HOUR ROLE OVERVIEW AND PURPOSE OVERVIEW OF JOB DESCRIPTION   Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas,  it offers free parking and discounted benefits from certain retailers, As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk box employee benefit scheme which includes discounted E-vouchers for most retailers, including Gyms, holidays and car rentals to name a few, it also offers Employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour,...

Customer Service Advisor - Edinburgh Salary: 25,000 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full-time, Permanent Start Date: January About the Role We're looking for a dedicated Customer Service Advisor to join a dynamic team in Edinburgh. In this role, you'll handle inbound calls, supporting customers with queries and ensuring every interaction is professional, helpful, and efficient. If you thrive on delivering exceptional service and enjoy problem-solving, this is the perfect opportunity for you. What You'll Do Answer inbound calls and assist customers with a wide range of queries Provide clear, accurate information and resolve issues promptly Maintain detailed records of customer interactions using internal systems Work collaboratively with colleagues to ensure a seamless customer experience What We're Looking For Previous experience in a customer service role (phone-based preferred) Strong communication and listening skills Ability to work in a...

Customer Service Advisor - Edinburgh Salary: 25,000 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full-time, Permanent Start Date: January About the Role We're looking for a dedicated Customer Service Advisor to join a dynamic team in Edinburgh. In this role, you'll handle inbound calls, supporting customers with queries and ensuring every interaction is professional, helpful, and efficient. If you thrive on delivering exceptional service and enjoy problem-solving, this is the perfect opportunity for you. What You'll Do Answer inbound calls and assist customers with a wide range of queries Provide clear, accurate information and resolve issues promptly Maintain detailed records of customer interactions using internal systems Work collaboratively with colleagues to ensure a seamless customer experience What We're Looking For Previous experience in a customer service role (phone-based preferred) Strong communication and listening skills Ability to work in a...

Are you looking for a customer service role that is more than just answering the phone? Hybrid working? A genuine path for career progression? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds. As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Given the nature...

Are you looking for a customer service role that is more than just answering the phone? Hybrid working? A genuine path for career progression? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds. As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Given the nature...

Customer Service Executive - Investments Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team. Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds. Start date - ASAP Salary - 27,500 with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on. Working Hours - Monday to Friday - 35 Hours per week between 9am - 5pm Location - Edinburgh City Centre - Hybrid working after probation period Key Responsibilities: Handling incoming calls and mail from new and existing customers and resolving queries Communicating with both internal and external customers Inputting and maintaining client data with accuracy on...

Customer Service Executive - Investments Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team. Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds. Start date - ASAP Salary - 27,500 with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on. Working Hours - Monday to Friday - 35 Hours per week between 9am - 5pm Location - Edinburgh City Centre - Hybrid working after probation period Key Responsibilities: Handling incoming calls and mail from new and existing customers and resolving queries Communicating with both internal and external customers Inputting and maintaining client data with accuracy on...

French Customer and Client Service Support 25,300 Monday - Friday between 8am - 6pm Full time Edinburgh Are you a talented customer service advisor looking for a new opportunity? This global client is a market leader, we offer an opportunity to springboard your career. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Help manage current customer accounts. Handle inbound and outbound phone calls. Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by...

French Customer and Client Service Support 25,300 Monday - Friday between 8am - 6pm Full time Edinburgh Are you a talented customer service advisor looking for a new opportunity? This global client is a market leader, we offer an opportunity to springboard your career. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Help manage current customer accounts. Handle inbound and outbound phone calls. Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by...

Job Title : Customer Service Advisor Location : Edinburgh City Centre Pay Rate : 14.02p/hr Hours : Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 12 months. Start Date : February and March 2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role. As part of the IP&I team, you will be providing customers with support across various...

Job Title : Customer Service Advisor Location : Edinburgh City Centre Pay Rate : 14.02p/hr Hours : Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 12 months. Start Date : February and March 2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role. As part of the IP&I team, you will be providing customers with support across various...

Job Advert: Customer Service Administrator Location: Livingston Salary: 28,500 per annum Job Type: Full Time and Permanent Start Date: ASAP Hours: Between 6am - 7.30pm Monday to Friday We are seeking a dedicated and flexible Customer Service Administrator to join our team in Livingston. In this role, you will be working on behalf of a global manufacturer, handling shipments worth millions of pounds. You will be based in an office within their warehouse on-site, completing a range of administrative tasks to ensure the smooth processing of shipments. Key Responsibilities: Manage and process shipment documentation Coordinate with various departments to ensure timely shipment processing Handle customer inquiries and provide exceptional service Maintain accurate records and databases Assist with other administrative tasks as required Requirements: Strong organizational and multitasking skills Excellent communication and customer service abilities Proficiency in Microsoft...

Job Advert: Customer Service Administrator Location: Livingston Salary: 28,500 per annum Job Type: Full Time and Permanent Start Date: ASAP Hours: Between 6am - 7.30pm Monday to Friday We are seeking a dedicated and flexible Customer Service Administrator to join our team in Livingston. In this role, you will be working on behalf of a global manufacturer, handling shipments worth millions of pounds. You will be based in an office within their warehouse on-site, completing a range of administrative tasks to ensure the smooth processing of shipments. Key Responsibilities: Manage and process shipment documentation Coordinate with various departments to ensure timely shipment processing Handle customer inquiries and provide exceptional service Maintain accurate records and databases Assist with other administrative tasks as required Requirements: Strong organizational and multitasking skills Excellent communication and customer service abilities Proficiency in Microsoft...

Job Advert: Customer Service Administrator Location: Livingston Salary: 28,500 per annum Job Type: Full Time and Permanent Start Date: ASAP Hours: Between 6am - 7.30pm Monday to Friday We are seeking a dedicated and flexible Customer Service Administrator to join our team in Livingston. In this role, you will be working on behalf of a global manufacturer, handling shipments worth millions of pounds. You will be based in an office within their warehouse on-site, completing a range of administrative tasks to ensure the smooth processing of shipments. Key Responsibilities: Manage and process shipment documentation Coordinate with various departments to ensure timely shipment processing Handle customer inquiries and provide exceptional service Maintain accurate records and databases Assist with other administrative tasks as required Requirements: Strong organizational and multitasking skills Excellent communication and customer service abilities Proficiency in Microsoft...

Job Advert: Customer Service Administrator Location: Livingston Salary: 28,500 per annum Job Type: Full Time and Permanent Start Date: ASAP Hours: Between 6am - 7.30pm Monday to Friday We are seeking a dedicated and flexible Customer Service Administrator to join our team in Livingston. In this role, you will be working on behalf of a global manufacturer, handling shipments worth millions of pounds. You will be based in an office within their warehouse on-site, completing a range of administrative tasks to ensure the smooth processing of shipments. Key Responsibilities: Manage and process shipment documentation Coordinate with various departments to ensure timely shipment processing Handle customer inquiries and provide exceptional service Maintain accurate records and databases Assist with other administrative tasks as required Requirements: Strong organizational and multitasking skills Excellent communication and customer service abilities Proficiency in Microsoft...

Sales & Customer Service Administrator 32 hours per week 12.60 per hour Overview Our client is a growing wholesale supply business operating across the UK. They are seeking a reliable and customer-focused Sales & Customer Service Administrator to support their Scottish customer base as part of continued expansion. The Role This role will act as the primary point of contact for wholesale customers in Scotland, supporting existing accounts and responding to new enquiries. Responsibilities will include order processing, telesales activity and general customer service, ensuring a smooth experience from initial contact through to delivery. The position is suited to someone who enjoys a varied, administrative role with a customer-facing element and the opportunity to contribute towards regional sales targets. Key Responsibilities Managing and maintaining relationships with wholesale customers across Scotland Processing orders accurately and coordinating...