46 Customer Service jobs found in Cardiff

What you’ll be doing… Do you have a background in Quality Assurance with collaborative working abilities? We at Future are looking for someone with experience with Quality Assurance to join our team.  As a Quality Assurance Assistant under the magazine subscriptions brand, you will ensure a top tier and consistent service is provided to our customers while delivering QA objectives for the customer service and operations department.  You'll be supporting the Quality Assurance Manager in the delivery of business-critical objectives as part of a supportive and dynamic team. You will be required to support managers in improving QA approaches and procedures. Providing input to sampling plans to help address areas of risk, using insight gained from discussing observations with front line teams. You'll be conducting clear, fair and accurate reviews before submitting accurate and concise records. As a Quality Assurance Assistant you will ensure a satisfactory and consistent service...

Trainee Fire & Security Inspection Engineer - South Wales We are looking to appoint a number of Trainee Fire & Security Engineers within Marlowe Fire & Security throughout various locations across the UK. A basic starting salary of £24,000 per annum On Target Earnings – £ 28,000 - £ 30,000 including bonuses & overtime. Company Van & Fuel Card Please see full benefits package below. No experience is necessary as our in-house Training Academy will give you the skills you need to work in our exciting business and kick-start your new career. However, experience / understanding / education within the electrical industry would be a significant advantage. The Role You will be trained to service a wide variety of fire and security systems all located within a compact geographical area. You will be provided with a company van and all the tools that you need to carry out your work. This is an entry level role in the fire and security industry,...

We are recruiting for full-time, permanent,  7.5t Delivery Drivers based at our depot in  Chepstow. Regular OT (£20.56ph) + Installation/NPS Bonus + Up to 38 Days Holiday. Why should you choose us? Realistic earnings of  £33,855.94. An hourly overtime rate of £20.56 is paid after 8.25 hours DAILY to help maximise your earnings. A bonus for every built-in connection as well as quarterly payments for receiving positive feedback for your customer service. Up to 38 days annual leave including bank holidays. Sounding good? That’s just the start! You’ll be contracted to 39.19 hours per week with regular overtime available, working a day-shift rota of 5 days from 6, starting between 6am-7am and working just 2 in 4 Saturdays. Have your lunch on us with a weekly meal allowance. Fully funded CPC courses with paid time off for training. A modern fleet of vehicles with PPE, uniform and tools provided. Company pension scheme matched up to 5%....

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. WE NEED YOU TO: Ensure the customer service is of the highest standards at all times Handle all stock effectively and ensure back of house standards are maintained Support your Management Team in achieving company sales targets and operational goals Be compliant in all opening/closing procedures Be a role model for our brand with our personal...

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness  | For Freedom | For Unity Against Racism   WE NEED YOU TO: Ensure the customer service is of the highest standards at all times Handle all stock effectively and ensure back of house standards are maintained Support your Management Team in achieving company...

We are searching for a Senior Delivery Manager to join a highly regarded digital agency with offices in Bristol. Salary: £45,000 to £55,000 depending on experience Working pattern: Full time or part time (4 days per week) considered. Very flexible hybrid working. Location: Bristol About our client - the Worthy & True opinion No stranger to winning prestigious industry awards for an enviable client list of instantly recognisable names. They design and deliver rich, user centred experiences across a suite of digital products, apps, and websites for their clients, as well as large scale campaigns. The people you'll work with are very talented and skilled, respect each other, and collaborate well to deliver great work. Wonderful sense of camaraderie among the people. Lots of team building events and socials. It’s a lovely place to work, and hard to leave! Aside from great projects to work on, the team makes a huge difference. 30 days holiday a year plus bank...

About Us  We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.  Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.  We are hiring for a welcoming, personable and organised Receptionist for our South West Hub in central Bristol. This role is a varied role that incorporates maintaining Health & Safety & Security and Environmental responsibilities, while also welcoming visitors, colleagues and customers. Principal responsibilities and tasks: Local Health & Safety / Environmental Supervisor Facility Security, Emergency...

About the opportunity: We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.  We are presenting an exciting opportunity for a passionate and self-motivated 2nd Line Support Technician to join their supportive team based in Bristol. As a member of the Technical Support Team, you will play a vital role in addressing a variety of complex support cases and supporting the first line team. Utilising your technical expertise, you will troubleshoot and resolve hardware and software problems, ensuring that clients receive prompt and effective solutions.   This is an excellent opportunity to work for a forward-thinking company that values growth, development, and innovation and provides support and opportunities for career progression.   If you are a problem solver, passionate about IT, and have a strong...

A very exciting opportunity has become available for an Optometrist on a full-time, permanent basis with a well-established, family-run independent group of opticians, with a great reputation for quality service. ” From £65,000 ” Family run independent ” Sociable hours – 9am to 5pm, no bank holidays or Sundays ” ALTERNATE SATURDAYS ” 35-minute test time This vacancy would be for an experienced Optometrist to be mobile covering 2 practices in the Gloucestershire area. They are a large group of Opticians with over 20 practices in their portfolio. In each practice you will be joining a small team and be the sole Optometrist, this Optician are patient led and aim to offer the best customer service possible. Responsibilities of the Optometrist The ideal candidate will be a fully qualified Optometrist – ideally 3 years qualified. What’s important, is your ability to build rapport and converse with patients as pride themselves on excellent customer care. Looking to do (on average)...

This opticians in Gorseinon are currently seeking a skilled and dedicated Optometrist to join their team. As one of the leading optical retailers in the UK, they are able to offer a supportive and dynamic working environment that fosters professional growth and development. If you are passionate about providing exceptional eye care services and want to work in a vibrant and customer-focused environment, this role is perfect for you. Branch Overview: There are 3 test rooms, but are soon to be relocating the practice into a new premises, at which point they will be growing to 5 test rooms, ensuring efficient patient flow and a comfortable working environment. The branch serves a diverse range of patients, including individuals of all age groups and backgrounds. They are conveniently situated in a bustling high street, ensuring a steady flow of foot traffic and accessibility for patients. Due to not being a large city there is plenty of free parking within a short walk of the...

Here at Capita we are looking to expand our friendly and supportive Local Government Services team by bringing on board another Business Rates Officer. Based at home you would be responsible for dealing with calls and emails from business rates tax clients regarding their accounts and payments. You would maintain the databases that we use, ensure that queries are assigned to the right teams where you arent able to resolve it for them and that all customers receive a first class service. We are looking for someone with a passion customer service, someone with previous experience of working with the public and someone who is able to communicate well both over the telephone and via email. In return you will work for a business that values personal development and champions their staff to achieve as much as they can, you would also work in a fully home based role supported by a remote team and given full training for the role. Job title: Business Rates Officer (Home based)...

Shape better services a CX Designer/Researcher – Pensions Home Based Fixed Term Contract to December 2025 This a new role supporting the Pensions Customer Experience team ensuring we have market leading digital experiences for our clients. We want to redefine how we define, design and manage our digital journeys and how we interact and engage with customers throughout their end-to-end digital journey. We'll look to you to be a passionate advocate for great digital customer experiences, bringing your creative and strategic thinking skills. The role of the CX Designer/Researcher is pivotal in defining, designing, and implementing a cohesive omnichannel customer experience. This involves mapping the entire customer journey across various touchpoints, including web, mobile, telephony, and chatbots, to ensure a seamless and integrated experience. The CX Designer/Researcher collaborates with cross-functional teams to create intuitive and engaging interfaces that meet customer...

Commercial Manager Competitive Salary, bonus + Car Allowance Marshalls plc is the UK’s leading hard landscaping, building and roofing products supplier and has supplied some of the most prestigious landmarks in the UK since the 1890s. We’ve held a Superbrand status since 2010, and we’re a successful FTSE 250! Every step we take and every product we make, is geared towards making the world around us a better place to live. Marshalls Civils and Drainage takes pride in crafting cutting-edge drainage solutions and versatile civil engineering products. A well-known companion in building a resilient, watertight foundation. Proudly a part of Marshalls plc , the UK’s leading supplier of hard landscaping, building, and roofing products. Join us as we build the future together! Join us as we embark on a journey of innovation and excellence, where your contributions will play a vital role in building a sustainable tomorrow. We have an unrivalled offering of products, a...

Job Title: Cloud Infrastructure – Site Reliability Engineer (SRE) Job Description: The Cloud Infrastructure – Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. Job title: Cloud Infrastructure SRE Job Description: The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical...

The Technical Architect is responsible for designing, developing and maintaining the technical architecture of an organisation. They must ensure that the architecture is in line with the organisation's business objectives and meets the needs of its users. The Technical Architect must have a deep understanding of the organisation's technology stack and be able to identify and implement solutions to any technical issues. They must also be able to communicate effectively with stakeholders and other technical staff to ensure that the architecture is implemented correctly. The Technical Architect must also be able to identify and implement new technologies and processes to improve the organisation's efficiency and effectiveness. Job title: Technical Architect Job Description: Job Description Becoming a Technical Architect with Capita Technology Solutions: An excellent Technical Architect opportunity with one of the UK’s most prominent consulting, digital...

Manufacturing Operative Location - Mells, Somerset Starting Salary ranges from £28,367 P/A to £31,203 + Benefits (Salary rises annually, based upon experience). Equivalent hourly rates payable of £13.63/hr to £15.00/hr. Shift Patterns are 6:00am to 2:00pm & 2:00pm to 10:00pm (with a 10% shift allowance paid for working 2.00pm to 10.00pm) 40 hours per week, Monday to Friday, no weekend work unless required, at which point a time and a half overtime rate is paid. As a result of our continued success and position as the UK's market leader in our industry, we are recruiting for Production Operatives with experience in manufacturing to join us at our site in Mells, Somerset (BA11 3PD). Here is an insight into what we do and how we do it https://www.youtube.com/watch?app=desktop&v=dF_c226NuGA Full induction and training will be given to successful applicants. So, what's the mission? You will work as part of our manufacturing team to carry out all duties relating to...

Help strengthen our team as our Technical Business Analyst. Capita have a great opportunity to join our team as our Technical Business Analyst to be responsible for gathering business requirements and translating them into product requirements, and breaking product requirements down into lower- level requirements. You will lead requirements-related interactions with end-users and stakeholders outside our team and provide guidance and support to our other team members. * The successful candidate must be eligible for SC Clearance* Job title: Senior Technical Business Analyst Job Description:   What you will do: Working with end-users and business stakeholders to understand and help document business requirements. Taking a leading role in defining the requirements gathering and governance process. Supporting more junior team members to help them be successful. Facilitating scoping and priority setting of business requirements and evaluating their...

Digital Marketing Executive – Pensions Home Based We are looking for a talented and dedicated Digital Marketing Executive that comes from a pensions or financial services background to join our growing team. This is an exciting opportunity as we launch new digital pensions products for one of our clients. As the Digital Marketing Executive, you will help design, deliver, and manage a new suite of digital experiences. You will work with the Pensions Digital Product Leads to deliver the digital strategy as part of the team focused on achieving challenging outcome targets and building digital assets for our client and key internal stakeholders. The ideal candidate will possess in-depth knowledge of content management (using Microsoft Dynamics) across systems, web pages, video and microsites. You will partner closely with the client to understand their digital needs and support the Digital Product Leads in prioritising these needs to inform the client roadmap. Closing Date For...

The Senior Solution Architect is responsible for leading the design and implementation of complex IT solutions. They will work closely with stakeholders to understand their business needs and develop solutions that meet those needs. They will be responsible for the overall architecture of the solution, including the selection of appropriate technologies, the design of the system, and the integration of components. They will also be responsible for ensuring that the solution is secure, reliable, and scalable. The Senior Solution Architect will also be responsible for providing technical guidance and mentoring to other members of the team. Job title: Senior Solution Architect Job Description: This role works within Capita TSS , supporting a large public sector client in London.   This is a technical customer facing role , both in the BAU space and within a large transformation program , working very closely with senior Customer, Internal and...

Home based Job title: Senior SOC Analyst (level 3) Job Description: Help strengthen our team as our Senior SOC Analyst to work on an exciting Cyber Transformation Project. Home based role. A great opportunity to join our team as our Senior SOC Analyst to be responsible for handing security incidents received/escalated from the SOC Analyst (Tier 1 or Tier 2) and perform a business impact analysis on the security incident. As well as working on our Cyber Transformation Project. We are looking for a strong technical background, possibly IT Engineering or Systems Administration (cloud and on-premises), coupled with security experience to bring a multi-faceted set of skills to Capita’s Cyber Security toolsets. An excellent working knowledge of MS Sentinel is a must from both an operational analyst’s perspective and a technologist, whose responsibilities include build, deploy, run and improvement. Your expertise and experience will have been developed from...