Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Sittingbourne who are looking to appoint a Complaints Resolution Lead for the 3 months ongoing, at the rate of 26.86 per hour umbrella Job responsibilities The role Reporting to the Complaints Resolution Manager you will be responsible for resolving customer complaints. You ll deliver a great complaints experience in line with regulatory standards. As a Complaint Lead you will play a key role in identifying and sharing learning opportunities for service improvement. The location You'll be based at one of our main offices in either Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you'll be doing: Deliver a great complaints experience in line with the Housing Ombudsman's and regulatory code. Provide a customer-focused...