Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets,...

Join Our Team as a Customer Service Advisor! Are you ready to make a difference in the world of education? We are looking for enthusiastic and dedicated Customer Service Advisors to support our client's University Admissions Clearing hotline this summer! This is a fantastic opportunity to engage with prospective students and help them navigate their journey into higher education-all from the comfort of your home! Contract Details: Type: Temporary Duration: July 2, 2026 - October 15, 2026 Hours: Full Time, Monday to Friday, 8:00 AM - 6:00 PM Working From Home What You'll Do: Assist prospective students with their applications and respond to their queries over the phone. Provide accurate and empathetic information about the admissions process. Support new team members by addressing their questions and sharing your expertise. Ensure every interaction results in a professional and supportive customer experience. Record and manage information in compliance...

Randstad Inhouse Services (RIS) is looking for an experienced Account Manager to ensure the smooth running of the operation across our site in Solihull, on a key account in the division, Jaguar Land Rover. The opportunity to work on our largest key account within RIS is fantastic for someone looking to take the next step in their career within one of the largest recruitment companies on the planet, and play a vital role in the success of the account. Key responsibilities: People management across the site. Develop a long-lasting relationship with the client and extend the network within the client. In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the client (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc) Managing a large team of Account Specialists, as well as experience in high volume recruitment - in any industry Deliver regular business reviews to key stakeholders within...

Role: Key Account Manager Location: West Midlands Contract Type: Permanent Hours: Monday - Friday - 8 hours - 60 min unpaid break Salary: from 50,000 - 60,000 depending on experience Competitive commission structure Must have a valid UK license Role Summary This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success. Key Responsibilities Customer Management Build and maintain strong relationships with senior stakeholders. Drive...

Job Role: Corperate Receptionist/Concierge Working days/hours: Monday to Friday 8AM to 5PM Pay rate: 15.38 an hour Location: Coventry Start date: ASAP End date: Ongoing Key Responsibilities: Greet and assist visitors, employees, and customers with a smile! Provide information and support to enhance the customer experience. Manage inquiries and resolve issues promptly and professionally. Coordinate workplace activities and events to promote a positive environment. Maintain cleanliness and organization of common areas. Collaborate with team members to ensure seamless operations. What We're Looking For: A positive attitude and a passion for customer service. Excellent communication and interpersonal skills. Ability to multitask and remain calm under pressure. Strong organizational skills and attention to detail. Previous experience in a customer-facing role is a plus! How to Apply: Send your CV Office Angels is an employment agency. We are an equal...

Customer Service Specialist Birmingham central (hybrid after probation) C £30,000 Negitiable, Dep on Exp + 10% Bonus + fantastic Benefits package (see below) Working Hours: 8:00 4:30/ 9:00-5:30 (either or/or a mix of the two) Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics? We re looking for an experienced Customer Service professional who can provide exceptional support to our valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred. Working in this role, you will be: Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service. Handling international orders and co-ordinating shipments together with the team in Holland. Being responsible for the order...

Marketing Account Manager Birmingham - office based 35,000 - 40,000 p/a DoE Bell Cornwall Recruitment are delighted to be working with a well-established, growing marketing agency who are looking for a senior Marketing Account Manager to join their social, vibrant Birmingham team! Duties and responsibilities of the Marketing Account Manager will include (but are not limited to): Creation of integrated, adaptable marketing strategies that focus on understanding client's goals and how to achieve them efficiently. Presenting different strategies with market research and previous results to support them, to prospective clients. Building rapport and maintaining positive relationships with clients in which you feel comfortable positively challenging them and upselling further services. Regular campaign reporting working with the rest of the team to provide detailed analytics and further optimisation of existing projects. Managing marketing budgets effectively and...