Job Description
Charity Fundraising Contact Centre Agent / Telephone Fundraiser who is passionate about helping others and making a real impact in raising essential funds for vital services is required to join our friendly and supportive team at Guide Dogs.
This role is known within the organisation as a Telefundraising Executive
ALL LEVELS OF EXPERIENCE CONSIDERED
If you have experience working in either a call centre, customer service, sales / telesales, direct marketing / telemarketing or within a similar environment and have excellent customer service and communication skills, then we’d love to hear from you.
SALARY: £23,000 - £25,000 per annum + Generous Benefits
BENEFITS: 26 Days Holiday plus Bank Holidays. Includes a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.
LOCATION: Remote / Home-based working. However, candidates living within a commutable distance have the option to work 1 day per week from the office in Reading, Berkshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 Hours per Week, 10am – 6pm Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for a Charity Fundraising Contact Centre Agent / Telephone Fundraiser who has experience working in either a call centre, customer service, sales / telesales or direct marketing / telemarketing with excellent customer service and communication skills.
Working as a Charity Fundraising Contact Centre Agent / Telephone Fundraiser you will play a crucial role in raising essential funds through outbound calls, which provides vital services to people living with sight loss.
As the Charity Fundraising Contact Centre Agent / Telephone Fundraiser you will need a professional and polite telephone manner with the ability to build rapport with existing and potential supporters, promoting the charity’s mission and current marketing campaigns.
As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by the organisation and the thousands of people they help.
DUTIES
Your duties as the Charity Fundraising Contact Centre Agent / Telephone Fundraiser include:
- Fundraising Outreach: You will make outbound calls to both existing and potential supporters, engaging them in the charity’s mission and helping raise vital funds to support the charity. You’ll achieve both personal and team targets, maximising return on investment
- Champion The Cause: Be the voice of the charity, representing current marketing campaigns like Sponsor A Puppy, Lucky Lottery, Gift Aid, and Legacy. You’ll passionately share the charity’s vision and purpose, inspiring supporters to contribute to the charity’s work
- Supporter Satisfaction: You’ll balance income generation with exceptional customer care, ensuring our supporters feel valued and heard while driving the charity’s success. Your ability to listen, build rapport, and provide exceptional service will be crucial
- Continuous Improvement: You’ll offer feedback on campaigns to help improve performance and income, playing an integral part in our ongoing success
- Collaborative Spirit: You will assist in training and supporting your colleagues, contributing to team goals and the overall strategic direction of the telefundraising efforts
CANDIDATE REQUIREMENTS
- Confident and enthusiastic, with a friendly and professional phone manner with the ability to build rapport with supporters
- Excellent communication skills, particularly verbal communication
- Call centre, customer service, sales or marketing experience
- Worked within a target driven environment
- A proven track record and experience in a results-driven telemarketing environment and of meeting and exceeding targets
- Experience of using databases
- Excellent knowledge of Microsoft Office including Word, Excel and PowerPoint
- Eligibility to work in the UK
DESIRABLE
- Experience in the Charity sector
- Experience of training colleagues
- Ideally outbound call experience
The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.
Please note: we reserve the right to close any of our vacancies early.
NO AGENCIES PLEASE
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13282
This job is being advertised by AWD online on behalf of Guide Dogs
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Job Ref:
Working at Guide Dogs
Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference - and change lives.
If you feel that you are committed to our vision, purpose and values, and are dedicated to helping create a society in which blind and partially sighted people enjoy the same freedom of movement as everyone else, then find out a bit more about us and the benefits of working with us.
Working at Guide Dogs
Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference - and change lives.
If you feel that you are committed to our vision, purpose and values, and are dedicated to helping create a society in which blind and partially sighted people enjoy the same freedom of movement as everyone else, then find out a bit more about us and the benefits of working with us.
What we offer you
We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.
As a member of staff we offer you a wide range of benefits to suit your individual needs:
- 35 hour working week
- 26 days’ holiday plus bank holidays - Rising to 28 days after three years' service
- Defined contribution group personal pension plan - Guide Dogs matches employee contributions plus 2% up to a maximum of a 9% employer contribution
- Life assurance - A core benefit of 4 times salary
- Flexible benefits - An amount equivalent to 3% of salary is given to employees to purchase benefits from a suite of well-being products
- Discounts and cash-back scheme - Access to discounts on goods and retail vouchers and cash back on purchases for supermarkets, clothing, electrical goods, travel, eating out, insurance and much more
- Employee assistance programme - A free-phone confidential helpline to provide unlimited access to advice, information and face-to-face counselling support, where appropriate
- Occupational sick pay - Enhanced above the statutory minimum
- Occupational maternity, paternity and adoption pay - Enhanced above the statutory minimum
- Child care vouchers - Enabling NI savings to be made on child care costs
- Eye care vouchers - Free eye tests and if needed specifically for VDU work, a contribution towards glasses
- Hearing tests - Free hearing tests for employees working in our kennels
- Dogalogue 10% discount - A 10% discount on orders from the Guide Dogs official shop
Diversity Statement
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an interview to all disabled applicants who meet the essential criteria for the job.
Safeguarding Statement
Guide Dogs is committed to ensuring that children, young people and adults at risk who come into contact who come into contact with Guide Dogs staff and volunteers are treated with respect, and are free from all forms of abuse or mistreatment. We are also committed to ensuring that all staff and volunteers are aware of their responsibilities, and have the knowledge and skills necessary to promote and maintain the welfare and safety of those with whom they come into contact.