Customer Success Manager

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Civica has embarked on a Go-To-Market transformation to build a best-in-class customer organisation. Our new Select customer offering is a key part of this evolution. 

We are seeking experienced Customer Success Managers to support our Select customers. In this role you will be leading Civica’s success engagement with a portfolio of our Select customers in our Local Government business. 

Requirements

• Knowledge of UK public sector customers, in particular local government. 

• 5+ years of experience in ‘high touch’/’strategic’ Customer Success in ERP or CRM software companies. 

• Ability to engage and develop relationships with C-level customers and below. 

• Knowledge of value realisation methodologies and best practices. 

• Capable of navigating matrixed organisations. Is comfortable working in a changing environment. 

• Strong communication, collaboration, prioritization, critical thinking, and influencing skills. 

• Has high integrity. Demonstrates empathy and strong emotional intelligence. Has an ownership mindset.  

Benefits

Why You’ll Love Working with Us 

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.  

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.