In-Person & Online Customer Service Advisor / Customer Care Representative who has previous experience in a similar Customer Support / Customer Contact environment with excellent interpersonal and communication skills, who is able to act with diplomacy and tact is required for a well-established organisation based in East London.
SALARY: £28,350 per annum
LOCATION: Hybrid working 3 days from the East London office (E1) and the remaining time from home
JOB TYPE: Full-Time, Contract – Fixed Term contract until 6th January 2026
WORKING HOURS: 35 hours per week – 5 days per week (working on a shift pattern Monday – Sunday)
APPLICATION PROCESS: Candidates will be required to complete an Application Form, which we will send out in a separate email. Please keep an eye out for our email.
JOB OVERVIEW
We have a fantastic new job opportunity for a In-Person & Online Customer Service Advisor / Customer Care Representative who has previous experience in a similar Customer Support / Customer Contact environment with excellent interpersonal and communication skills, who is able to act with diplomacy and tact.
Working as the In-Person & Online Customer Service Advisor / Customer Care Representative you will be providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice.
As the In-Person & Online Customer Service Advisor / Customer Care Representative your ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability.
This role is essential in ensuring an accessible, supportive service that aligns with the organisation’s commitment to building a fairer future and addressing inequality in the community.
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.
DUTIES
Your duties as a In-Person & Online Customer Service Advisor / Customer Care Representative will include:
CANDIDATE REQUIREMENTS
Essential
Desirable
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. Candidates will be required to complete an Application Form, which we will send out in a separate email. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-C12794
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