The Senior Network Engineer is responsible for resolving highly complex network faults, as well acting as a final point of escalation for 1st, 2nd and 3rd Line teams. This role involves identifying and resolving complex network issues, delivering service requests performing network upgrades. Job title: Senior Engineer Network Operations Job Description: Responsibilities Ensure all escalated and Major Incidents are resolved within the Senior operations team or managed in conjunction with Technology partners. Maintain in-depth understanding of all customer networks. Identify and manage any escalated faults with 3rd party suppliers for major incidents Identify design and implement changes to existing customer networks to improve performance of their services. Complete LLD reviews of new customers/projects as part of the operational acceptance process Prioritise network improvement changes according to risk Technical reviewer and approver for...

We're currently looking for a Service Operations Analyst to join the team. Job title: Service Desk Analyst Job Description: We're currently looking for a Service Operations Analyst to join the team. This role is a 24/7 operational meaning you will be working shifts, 4 on, 4 off including nights. Responsibilities Monitoring network performance metrics, such as latency, packet loss, and throughput, to identify any issues or anomalies. Performing technical configurations and troubleshooting faults on devices including routers, switches, firewalls etc. Responding quickly to network alerts and notifications and managing and resolving incidents and service requests within contractual SLA. Escalation of complex issues to higher-level engineers or vendors for resolution, providing detailed information on issues and any troubleshooting steps taken. Ensuring all support requests are updated regularly, customers are informed of progress regularly, and where...